App support & contact
Contact HegionSoft about an app issue, a product question or a website correction.
Details that help us investigate
- App name and app version.
- Device model and Android or iOS version.
- The steps you took, what you expected, and what happened.
- A screenshot with personal information hidden, if it helps.
Do not send passwords, one-time login codes, payment-card details or client health records. We do not publish a guaranteed response time.
Purchases and billing
Identify whether your purchase was billed by Apple, Google or the product’s own website. Billing, cancellation and refund steps depend on that provider. Describe the issue without emailing a complete unredacted receipt.
Privacy and account requests
Use the privacy or account controls in the relevant app first. If you contact us, include the app name and request type. The studio website’s privacy notice does not replace the apps’ own policies.